ACS Appointments Have Come to Tokyo!

August 10, 2009

As of Monday, August 17, most non-emergency American Citizen Services (ACS) at the U.S. Embassy in Tokyo, including all passport services, Consular Report of Birth Abroad (CRBA) applications, notary services, and federal Benefits services, will be by appointment only through an online appointment system. Appointments can be made by visiting the American Citizen Services webpage.

No appointments are necessary for Americans requiring emergency services. They include: reporting the death, arrest of, or a missing American citizen, and accidents and illnesses involving American citizens; replacement of lost, stolen, or expired passports for those with an urgent need to travel; Americans requiring emergency financial assistance to return to the United States; and American victims of criminal incidents.

This announcement does not affect U.S. Consulates elsewhere in Japan. For information on operating hours and ACS services provided by Consulates in Sapporo, Nagoya, Osaka-Kobe, Fukuoka, and Naha, please see this page on the U.S. Embassy website.